Privacy Policy
Last updated March 17, 2026
At Gugulu, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- ›Register for an account
- ›Make a purchase or place an order
- ›Subscribe to our newsletter
- ›Contact customer support
- ›Participate in surveys or promotions
This may include: Name, email address, phone number, billing and shipping addresses, payment information, and purchase history.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage:
- ›IP address and browser type
- ›Operating system and device information
- ›Pages visited and time spent on pages
- ›Referring website and search terms
How We Use Your Information
We use the information we collect or receive to:
Process Transactions
Fulfil and manage purchases, orders, payments, and other transactions
Customer Support
Respond to inquiries and provide customer service
Marketing
Send promotional SMS and emails about new products and special offers
Improve Services
Analyse usage to improve our website and user experience
Security
Prevent fraud and enhance the security of our platform
Legal Compliance
Comply with legal obligations and enforce our terms
Sharing Your Information
We may share your information in the following situations:
Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
Encryption
256-bit SSL encryption for all data transmission
Secure Payment
MTN MoMo & Orange Money secure gateway processing
Secure Storage
Protected databases with access controls
Monitoring
Regular security audits and monitoring
While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee the absolute security of your information.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
To exercise these rights, please contact us at privacy@gugulu.com or through your account settings.
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted) for analytics, preferences, and marketing purposes.
Questions About Privacy?
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: